For help, bug reports or questions about Sortwise, email us. It helps to include your phone model, Android version and Sortwise version (Settings > Apps > Sortwise), and the level you were playing.
Email: admin.tivexa@protonmail.com
Publisher: 2852483 Alberta Inc., Alberta, Canada
Do I need an internet connection or an account? No. Sortwise plays offline and has no account. Only the optional ads for extra hints need a connection.
Where is my progress saved? Only on your device. We cannot see it or restore it for you. If Android backup is on, Android may restore it on a new device.
How do I reset my progress? Settings > Apps > Sortwise > Storage > Clear storage. This deletes all medals and cannot be undone.
How do I see the tutorial again? Open How to play on the chapter list and tap Replay the tutorial.
Does Sortwise have ads or purchases? No purchases. Each level has 5 free hints; when they are used up you can choose to watch an ad to earn 1 more hint for that level (version 1.2.0 and later). A small banner is also shown at the bottom of the menu screens (chapter list, chapter screens, How to play), never during a puzzle or the tutorial.
How do I change my ad privacy choices? Open How to play and tap Privacy choices (shown where your region requires it). You can also reset or delete your advertising ID in Android settings.
Read the Sortwise Privacy Policy.